Privacy Privacy Policy

“`html Privacy Policy for Bali Visa UK (balivisauk.com) Last Updated: October 26, 2023 Bali Visa UK (“we”, “us”, “our”) is […]

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Privacy Policy for Bali Visa UK (balivisauk.com)

Last Updated: October 26, 2023

Bali Visa UK (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website balivisauk.com and our services as an Indonesia visa agency. We process your data in compliance with Indonesia’s Personal Data Protection Law (UU 27/2022 PDP Indonesia) and the General Data Protection Regulation (GDPR) for our clients located in the European Union.

1. What Data Do We Collect?

To provide our visa services, we collect various types of personal data, which may include:

Personal Identification Data: Your full name, date of birth, nationality, gender, passport details (number, issue and expiry dates, place of issue, passport photo), visa history, and other government-issued identification details.
Contact Information: Your email address, phone number, residential address, and mailing address.
Financial Information: Payment details (e.g., bank transfer information). Please note that credit card numbers and sensitive payment data are typically processed directly by secure third-party payment gateways, and we do not store this information directly.
Travel Information: Your travel itinerary, flight details, accommodation bookings, and purpose of visit to Indonesia.
Sensitive Personal Data: In specific circumstances required for visa applications, we may collect sensitive data such as biometric information (e.g., fingerprints, facial images), health information, or criminal record checks. We only collect such data with your explicit consent and strictly as mandated by Indonesian immigration authorities.
Technical Data: Your IP address, browser type and version, device information, operating system, and website usage data collected via cookies and similar technologies. For more details, please refer to our Cookie Policy.

2. How Do We Use Your Data? (Purpose of Collection)

We use your personal data for the following primary purposes, based on a lawful basis for processing:

Visa Application Processing: The core purpose of collecting your data is to process and facilitate your visa application to Indonesia, including submitting necessary documentation to Indonesian immigration authorities. This is necessary for the performance of our contract with you.
Communication: To communicate with you regarding your application status, respond to your inquiries, send important updates, and provide customer support. This is necessary for the performance of our contract with you and for our legitimate interests.
Legal and Regulatory Compliance: To comply with legal obligations imposed by Indonesian immigration laws, financial regulations, and other applicable laws, including PDP Indonesia and GDPR. This is necessary for compliance with a legal obligation.
Service Improvement: To analyze website usage, gather feedback, and improve the quality and efficiency of our services. This is based on our legitimate interests.
Fraud Prevention and Security: To detect and prevent fraudulent activities, ensure the security of our services, and protect our legitimate interests and those of our clients.
With Your Consent: For any other purposes for which we obtain your explicit consent.

3. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means we will retain your data for the duration necessary to complete your visa application and for a period thereafter as required by Indonesian immigration law, financial regulations, or other applicable laws (e.g., up to 5 years after the completion of your service). We will securely delete or anonymize your data once it is no longer required.

4. How Do We Share Your Data?

We do not sell your personal data to third parties. We may share your data with the following entities, strictly for the purposes outlined in this policy:

Indonesian Government Authorities: We share your data with the relevant Indonesian immigration authorities, embassies, or consulates as required for the processing of your visa application. This is essential for the performance of our contract with you.
Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our business and providing services, such as payment processors, courier services, IT support, and cloud hosting providers. These providers are contractually bound to protect your data and process it only according to our instructions and applicable data protection laws.
Legal Obligations: We may disclose your data if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.
International Data Transfers: As an Indonesia visa agency, your data will be transferred to and processed in Indonesia. For EU clients, we ensure that such transfers are conducted with appropriate safeguards in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data receives an adequate level of protection.

5. Your Rights Regarding Your Data

Depending on your location and applicable law (PDP Indonesia or GDPR), you have certain rights regarding your personal data:

Right to Information: The right to know what data we collect and how we use it.
Right of Access: The right to request copies of your personal data.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (“Right to Be Forgotten”): The right to request that we erase your personal data under certain conditions.
Right to Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority regarding our data processing activities.

To exercise any of these rights, please contact us using the details provided below.

6. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration